Average Score (188 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

188 Ratings

4.9 Average

Models
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  • Crump P.02-12-2025

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Randall M.02-11-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

  • Kaylie D.02-11-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Terry M.02-07-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Long Lewis was great. Very good service. Problem was very little to no warning the battery was bad. Had to have atlas towed

  • Yolande W.02-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Everyone was very friendly.

  • Kaylie D.02-07-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    Victor was very helpful with helping us find what was best for us. He got us in a new car which we thought would be impossible. He made the buying process very easy!

  • Kay B.02-06-2025

    TYPE:SalesMODEL:Golf RYEAR:2024

    Transaction was very simple, dealership and all we communicated with were friendly and knowledgeable. Overall a very good experience.

  • Lanette G.02-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Phillip T.02-05-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    We were able to take our time & test drive several vehicles to find my son something he would like and be comfortable driving.

  • Jacob B.02-04-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    I am not at all satisfied with my first experience with service other than a service. I called two times. One directly to service adviser and the other to sales rep who was supposed to tell the advisor. I never did recieve a retun call from either. Only thing recieved was a text message after calling to get a status check once I was able to get it in. Not very professional after calling. No service after the sale. Even under warranty. Do not seem to want my future business or I hope someone else after I tell others about my experience with Long Lewis Voltswagon. Whoever is running Muscle Shoals Ford needs to be running Voltswagon too. Always seem to get a response from Ford